National Rail’s £8.8m communication and contact centre framework now open

20th August 2019

Network Rail Infrastructure Ltd is initiating a new framework for a National Contact Centre. The framework is set to be worth £8,860,000.

 

A national contact centre service needs to be established and developed for the use of external stakeholders. It is to further develop the business-to-customer communication elements of National Rail with a high-quality service operating 24/7, 365 days a year.

 

The services included within the framework include:

  • Telephone
  • Live chat
  • Email
  • Letter processing
  • Management of Network Rail’s social media
  • Commercial Property Helpdesk
 

The duration of the contracts awarded will be 84 months.

 

The current deadline for receipts of tenders and requests to participate is 15th November 2019.

 

The Bid Team has a strong reputation for helping clients win contracts across areas of the public sector normally difficult to access. To find out more about how we can help you tailor the winning bid, get in touch today.

     

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The Bid Team’s bidding experts have many years’ experience and proven records of successfully bidding into the public sector. To find out more about our success, you can visit our case studies page. Alternatively, fill out the form below to get in touch.