Client: ea Change Group

ea Change Group (eacg) is a leading, global supplier of world class Change & Transformation recruitment solutions and has provided solutions to the Banking and Financial Services community since 1998. eacg engaged The Bid Team to bid process reviews on several of their key tenders to large financial services clients.

Relationship

With over 100 years of combined Financial Services experience at their disposal within their Senior Management Team and access to over 25,000 experts globally, eacg currently deliver over 10,000 days of Change & Transformation services every month through their interim placement division.

Serving some of the largest and most niche Financial Services Companies in the world, they provide flexible temporary and permanent recruitment solutions from a single day’s strategic consultancy through to large scale project teams of Associates and contractors. At eacg, they have created a culture which reflects their core values, supporting a first-class track record of developing long term relationships with their clients and offering solutions tailored to clients’ requirements. They focus on their customers’ specific needs, developing people centric solutions based on their in-depth understanding of their clients and of the financial services sector.

The differing needs of their clients are met through 3 specialist solutions: Interim Skills; Talent Acquisition and Managed Services. eacg secure experienced professionals who provide support throughout each stage of the project, programme or portfolio lifecycle and develop a solution that is the best fit and offers value for money for their clients. In 2016, Aberdeen Asset Management planned to establish a Global Services Centre to reduce their operating costs by using a lower cost location and eacg developed a proposal in response. In the same year and having been approached by a Director at eacg who was already familiar with our services, The Bid Team were engaged by eacg to provide bid process review support mid-bid and recommend improvements to their bidding procedures and processes.

eacg’s delivery team has over 38 years’ experience of providing recruitment services to the financial services sector and has collectively, more than 65 years’ experience across other industry sectors, including the Public Sector, Pharmaceutical, IT & Technology, Supply Chain and Oil & Gas. The provision of interim and permanent experts by eacg to the Financial Services sector has continued for 18 years, during which time over 3,000 subject matter experts have been supplied to clients and supported by the company. eacg provide a one stop shop for skills acquisition and interim resources. They search, identify and select people with the right skills, approach and aptitude to join their clients permanently and to deliver complete project teams and staffing requirements on a managed basis. eacg therefore had both the requisite experience, knowledge and resources to respond to The Royal Bank of Scotland Group’s need for mandatory resource augmentation for 3 major programmes. They engaged The Bid Team to provide bid process review support for this key proposal.

Bidding Services

For eacg, we were engaged to provide advice and guidance, recommending improvements that eacg could make to their bid process to increase their bid win rate. Notable projects reviewed for eacg by The Bid Team include:

 

  1. Aberdeen Asset Management – provision of a centralised captive Global Services Centre. In 2016, Aberdeen wanted to reduce their operating costs by establishing a location-based strategy using a lower cost location as a base for their Global Services Centre. The Bid Team were engaged by eacg to provide bid process review support.
  2. The Royal Bank of S cotland Group – PBB Change – Mandatory resource augmentation for 3 major programmes. In 2017, RBS invited proposals from bidders to provide a managed service partner solution that would augment the Bank’s inhouse resources for CMA Retail Banking Remedies, ICB Ring Fencing and EU General Data Protection Requirements. eacg engaged The Bid Team to provide bid process review support for this key proposal.
  3. The  North View Group Limited – Overview & Capability Response for Proposal. The North View Group, the UK’s most active securitisation platform by the number of deals and public bond issues, were seeking partners to act as an extension to their internal recruitment team. In 2016, The Bid Team were engaged by eacg to provide bid process review services of their important proposal to The North View Group.
  4. The Royal Bank of Scotland Group/Williams & Glyn – Credit cards De-risking Programme. RBS issued a Request for Proposal for the Williams & Glyn Credit Cards De-risking Programme, seeking a team of skills professionals to deliver the Credit Card Migration Programme and so de-risk the overall migration plan. In 2015, eacg engaged The Bid Team to provide bid process review services of their bid.
  5. TSB  – Project White. This project would service 2.1m Post Office Ltd customers using the Post Office Card Account. In 2016, eacg prepared a response to provide a team of skilled professionals with project support to deliver the Bank’s Programme and engaged The Bid Team to review their proposal.

 

Bid Functions Provided

For eacg, we provided a review of how eacg structured their proposals; bid process review services, reviewing the submissions mid-bid to ensure that the bid strategy was being implemented; and a review of their client engagement process.

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